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Sales Privacy Policy



This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

The website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

Use of cookies

What are cookies?

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

What do we use cookies for?

We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards.

We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features. If you log into the website, application or a course as a registered user, your session cookie will also contain your user ID so that we can check which services you are allowed to access.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.

Personal information

Whilst using our website, software applications or services, you may be required to provide personal information (name, address, email, account details, etc.). We will use this information to administer our website, applications, client databases and marketing material. We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018. Further, by providing telephone, fax and email details, you consent to Thomas Harvey Estate Agents contacting you using that method. You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact us at [email protected].

Information collection and use

How do we collect information?

Thomas Harvey Estate Agents collects information in two possible ways:

  1. When you directly give it to us (“Directly Provided Data”)

When you sign up for our site, purchase our products or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing registration forms. All this information requires a direct action by you at that time in order for us to receive it.

  1. When you give us permission to obtain from other accounts (“User Authorised Data”)

Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.

How long do we keep your data for?

Thomas Harvey Estate Agents will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide the Services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.

Registration forms

Thomas Harvey Estate Agents will not sell or rent your personally identifiable information, gathered as a result of filling out the site registration form, to anyone.

Choosing how we use your data

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

  • You can verify the details you have submitted to Thomas Harvey Estate Agents by contacting [email protected].  Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address
  • You can also contact us by the same method to change, correct, or delete your personal information controlled by Thomas Harvey Estate Agents regarding your profile at any time.  Please note though that, if you have shared any information with others through social media channels, that information may remain visible, even if your account is deleted.
  • You are also free to close your account through our account settings. If you do so, your account will be deactivated. However, we may retain archived copies of your information as required by law or for legitimate business purposes (including to help address fraud and spam).
  • You can always feel free to update us on your details at any point by visiting our website
  • You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any emails from us.
  • You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us [email protected].

Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes.


Complaints Procedure

We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.


Please see below our complaints procedure.


Tenants Information

A formal application form must be submitted from all adults to be named on the tenancy agreement. Each tenant will be fully and jointly responsible for the property and payment of rent.

We always take up references on applications. These can be any combination taken from information provided in the application form.

Please Note: We will require PROOF of ADDRESS & CERTIFIED IDS i.e. utility bill, driving licence, passport, bank statement.

A tenancy cannot be finally given until:

  • Satisfactory references have been obtained
  • We have our client’s (landlord’s) final consent
  • All legal documentation has been signed
  • All monies due have been paid over and cleared

Rent/deposits should be paid in cash or by Bankers Draft. Please note that Personal or Company Cheques are only acceptable with our specific prior agreement and at least 7 working days must be allowed for clearance or you may not be able to move into a property on the date you want to.

An application may be rejected at any stage.

The Type of Tenancy will usually be an Assured Shorthold Tenancy for a minimum contract of six calendar months.


Is payable per calendar month, in advance, usually by standing order or bank transfer.

Of an amount equivalent to five weeks rent will be required in advance to be held against damage, dilapidations, non-payment of rent etc., and is returnable, less any deductions, only after vacation at the end of the tenancy and with the landlord’s agreement.

Please note all Assured Shorthold Deposits will be placed in a Government Deposit Protection Scheme Thomas Harvey are members of the TDS Tenancy Deposit Scheme.

During the term of the Tenancy
Unless specifically agreed or in writing, the tenants are responsible for payment of all utilities / services at the property and this includes Gas, Electricity, Oil, Coal, Water & Sewerage charges, Council Tax, British Telecom/Mercury charges, TV license and any charges associated with the usage of cable or satellite television.

You are responsible for keeping the property and Landlord’s contents in a clean and tidy condition, including the regular upkeep of any garden. As a tenant, you are responsible for replacing “everyday consumables” such as: – light bulbs, fluorescent tubes and starters, vacuum bags, batteries for doorbells or smoke detectors or remote handsets etc. You must not carry out any redecoration to the property or put nails in the walls etc., without specific written permission, and you must not carry out unauthorised repairs, except in an emergency. The property and contents must be thoroughly cleaned at the end of the tenancy.

IMPORTANT If you leave the property before the end of the Tenancy
You may still be legally liable and responsible for all your obligations and costs under the tenancy agreement including burst pipes. Please contact us at the earliest opportunity if you have a problem or you are unsure of what the required legal procedures are for you to give the correct notice to end your tenancy.




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